SIDMA SA firmly committed to the production, marketing and shaping of high quality products and the provision of high level services with the aim of complete customer satisfaction, implements the appropriate processes in order to:

• ensures that processes are adequate, efficient and meet the requirements of its customers, encourages innovation and improves communication, team spirit and cooperation between different parts of the company including suppliers, subcontractors and customers.

• applies modern management procedures and scientific methods.

• encourages continuous improvement in the processes that support its activities.

In this context, we commit to:

• implement a Quality System in accordance with the requirements of the ELOT EN ISO 9001:2015 Standard.
• apply the relevant Greek and Community legislation.
• to continuously improving the effectiveness of the Quality System.
• comply with customer requirements, as well as legal and technical requirements for the products and services we provide.
• recognize and satisfy the demands of the Company's stakeholders.
• provide products and services that meet the requirements, needs and expectations of our customers and take feedback from our customers (comments, complaints, suggestions) seriously.
• set objective goals for Quality and monitor their progress.
• ensure that each employee is fully informed of their specific Quality responsibilities by participating in the preparation, implementation and evaluation of Quality-related activities.
• ensure that the Company's human resources have the necessary education, training and information.
• have the necessary financial and human resources, training and tools required to support the continuous Quality improvement process.
• use modern practices and tools and optimize our internal operations.
• recognize potential occupational risks and implement measures to eliminate them. We recognize business opportunities and undertake actions to exploit them.
• ensure that the applied methods and procedures respect the environment and are safe for employees.

The Quality Management System is continuously monitored through various indicators, as far as its performance is concerned. Based on continuous information and the annual review of the System, the Management is committed to establishing new goals and objectives and providing the required resources for their fulfillment.

This policy is available to the public and is communicated to all staff and partners of the company, from whom it requires its faithful application. At regular intervals the Policy is reviewed for its appropriateness and effectiveness.